A CEO Perspective: How Overlooking EX Blocks Successful Transformation

Description

Organizational change is inevitable—but its success depends on how companies treat their employees during the process. As organizations will face even more dramatic and fast-paced change in the near-future, join a panel of forward-thinking CEOs as we explore the untold story behind change failure: the human experience.

Grounded in the latest research and real-world examples, this session will unpack the emotional, cultural, and operational costs of change. It’ll also highlight how prioritizing employee trust, well-being, and communication can drive transformation with lasting impact.

What You’ll Learn:

New research data and insights on the significant human and business impact of organizational change
How CEOs work with their HR Leaders to support business transformation & change
How employee experience, trust, and transparency impact transformation outcomes
Real-world stories and strategies from CEOs on how to navigate through transformational change with a ‘people-first’ lens
How to enable leaders, measure and act on employee feedback for change initiatives

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Speakers

Monique McDonough

CEO, WorkTango

Monique McDonough is Chief Executive Officer at WorkTango. Prior to accepting the CEO role, she served three years as WorkTango’s Chief Operating Officer, leading customer success, sales, people & culture, and the business operations teams. Prior to joining WorkTango, Monique served as managing vice president at Gartner (formerly CEB), leading the North America Assurance and Innovation account executive team.

She has nearly 30 years of experience in operations, sales, client management, and marketing for high-growth technology companies and Fortune 500 organizations. She is a 9-time Ironman triathlon finisher and, along with her husband, co-authored a book on North American Ironman races.

Jessica Cryer

Managing Partner & CEO, CSPN and The Experience Advisors

Jessica Cryer is on a mission to transform how organizations connect—with their customers and their people. With over 15 years of experience in customer and employee experience, Jessica has dedicated her career to creating meaningful, people-first strategies that leave a lasting impact. After building a successful career in the corporate world, Jessica made the bold decision to transition into entrepreneurship, allowing her to focus fully on driving innovation and meaningful change on her own terms. As a Managing Partner and CEO at CSPN and The Experience Advisors, she leads the Advisory practice, blending deep expertise in CX and EX strategy with a forward-thinking approach to digital transformation. Most recently, she’s taken on the challenge of spearheading the AI practice at XA, helping organizations harness the power of technology to deliver smarter, more personalized experiences for both customers and employees.

John Federman

CEO, HireRoad

John currently serves as the CEO of HireRoad, driving strategic initiatives and fostering growth with his extensive executive leadership experience. Prior to HireRoad, he held notable positions including Chief Corporate Development Officer at Salsify and CEO of JRNI, where he played a pivotal role in advancing the company's scheduling platform, which integrates customer engagement and omnichannel conversion strategies driven by deep analytics. Before his ventures in technology and e-commerce, John made impactful strides in the advertising industry. As the CEO of AdSmart from August 1998 to August 2001, he pioneered the advertising network marketplace, achieving remarkable growth and ultimately facilitating the company's acquisition by Engage for $437M. John’s visionary leadership and proven track record of leading SaaS companies across a multitude of industries position him to drive strategic growth and innovation at HireRoad.